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Frequently Asked Questions What to expect during your Borinquen Vacation Frequently Asked Questions before your adventure vacation at Borinquen Mountain Resort & Spa. It is our goal to help you make your adventure vacation in Costa Rica your most memorable vacation yet.
Accessibility Is your hotel equipped in any way to care for the needs of differently-abled guests? ✓Our hotel is conveniently accessible considering our mountainous terrain and we are constantly striving to improve our access areas. We offer two Bungalow rooms with facilities as well as one Jr. Suite. Other rooms may also offer easy access and movility. Please let us know your special requirements in advance and we will make an effort to adapt to your needs. We do welcome suggestions and feedback. ✓We do have rooms 100% accessible and so is our restaurant, public bathrooms, pool and surrounding areas, and stables. Some of our adventure tours can be conditioned for guests with special needs, so please make sure to let us know in advance so we can make your stay as comfortable as possible. Services Which services are included in the room rate? ✓Our hotel room rates include house breakfast and the use of recreative areas such as the pool, hot spring-water pools, volcanic mud baths and natural steam room. It does not include the applicable sales tax of 13%. The Roads Do we need to have a 4x4 vehicle to get there? ✓You do not necessarily need to drive a 4x4 vehicle, but please keep in mind that one third of the trip to Borinquen Mountain Resort & Spa is actually on a gravel road. However, we as well as other residents and users of the access road, do our best to keep it acceptable year-round. Of course, if you do have access to a 4x4 vehicle and the option to get in an adventurous mindset ahead of time, the 45 minute drive from Liberia to Borinquen can be quite enjoyable! ✓If you want to rent a car or would like to coordinate transportation from the Daniel Oduber International Airport or any other place, please contact us and we will make the necessary arrangements. Not so great reviews My friend referred me to your site because she visited the hotel and had a very good time there. However, I have found a few not so great reviews about the place and now I am not sure what to do. ✓First of all, we must admit that Borinquen Mountain Resort & Spa may not be the perfect match for every guest and visitor. People from different places and backgrounds may have very different expectations and our Hotel certainly offers a unique experience that most of our guests love but others may not care for. ✓We do try to give you as much information about Borinquen as possible through our website, and our photo gallery depicts several of the areas and activities available. ✓Please make sure you do read this FAQs and we recommend you check some of the great reviews we have compiled in our site and particularly the article written by Shasha Bates for The Telegraph.co.uk. They might help you see the other side of the coin and get a better idea of what you will find in our hotel. Internet Access May I access the Internet from your Hotel? ✓ We do offer Internet access to our guests in the Reception building. There is one computer available for your use as well as wireless connection if you bring your own computer. Daniel Oduber International Airport (Airport Code LIR) How far is the Daniel Oduber International Airport (LIR)? ✓The International Airport in Liberia is about 40 kilometers from Borinquen. We do offer transportation service to and from the Airport, please contact us for more details. Which airlines service the Daniel Oduber International Airport (LIR)? ✓Local flights: Nature Air flies daily from San Jose (SJO) and other cities into Liberia (LIR). Schedules and fares can be found in their website. Also Sansa Airlines has daily flights from San José to Liberia and other cities. ✓Below is a list of international airlines authorized to fly to and from the LIR International Airport. Depending on the season, some of the airlines may have not have flights available to this destination, so please check their websites for up to date information. From the US to Liberia (LIR): From Canada to Liberia: From Europe to Liberia: What should I expect from the Daniel Oduber International Airport (LIR)? ✓Although conveniently located and heavily visited by tourists from around the world, the Daniel Oduber International Airport (LIR) in Liberia is a simple structure with humble facilities. The administration is currently making an effort to remodel and expand the terminal. In spite of it all, and as it usually happens in this surprising country full of contrasts, there is free Wi-Fi available throughout the terminal. Security How secure is the area? ✓Thanks to our location inside a very large cattle ranch and secluded setting, our premises are extremely secure. When you come to Borinquen, you actually step into a different world. Are there safe boxes available in the rooms? ✓Yes. All our rooms are equipped with digital safes to be used by our guests. There is no extra charge for the use of the safes. Traveling to Costa Rica What kind of documents do I need to visit Costa Rica? ✓The US Embassy in San Jose, Costa Rica provides information for US Travelers. ✓The Canadian Embassy in Costa Rica offers travel information for Canadian citizens. ✓The Costa Rican Board of Tourism (ICT) answers frequently asked questions about Costa Rica. Children We are traveling with children, what facilities are there for us? ✓Our grounds are very exciting for children as they offer plenty of opportunities to explore, run and burn the energy accumulated during the trip. The adventure expeditions and the spa treatments are all child-friendly. Our restaurants offer a children’s menu and are equipped with high-chairs for the smallest ones. Craddles are available for your room upon request. If you think your children have any special needs we can help you with or if you would like us to hire you a nanny to help out during your visit, please let us know in advance and we will be glad to help. Can we request an additional bed? ✓Yes, we do offer additional beds and cribs that can be placed in any of the rooms for an additional charge of $15. What rates apply to our children? ✓Up to two children 12 years old and under are included in our double occupancy rate. Additional children under 12 will be charged the additional child rate. Children over 12 will be charged the additional adult rate. Additional Child/Adult Rates There will be more than two adults staying in our double occupancy room. What rate applies to the additional guests? ✓The first two guests will be charged the double occupancy rate. The additional adults staying in the same room will be charged $35/night during the high season, $25/night during the green season or $55/night during the holiday season and will have access to the same services and conveniences as other guests. If you would like information for your particular case, please contact our reservations department. My husband and I will be traveling with our son age 11 and our nephew age 14 and we will be staying in the same room. What rate applies in our case? May we have an extra bed? ✓In your case your nephew will be subject to the additional adult rate of $35/night during the high season, $25/night during the green season or $55/night during the holiday season and will have access to the same services and conveniences as other guests. We can certainly arrange for an additional bed to be placed in your room. If you would like information for your particular case, please contact our reservations department. We are a family of 5 with children ages 6, 8 and 10. What rates apply to us? ✓According to our current policy, two of the children will be included in the double occupancy rate and one of them will be charged the additional child rate of $25/night during the high season, $20/night during the green season or $30/night during the holiday season. If you would like information for your particular case, please contact our reservations department. Reservations and Cancelations ✓To book a reservation directly with our hotel you need to fill out our Reservations Form. We will contact you back with details on how to send your credit card information. If you experience any problem or have any question during the process please contact our reservations department. What is your cancellation policy? ✓Cancelled reservations will be handled in the following manner: ★Reservations cancelled at least 30 days before the scheduled date of arrival will not be subject to any penalty ★A 50% charge of the total reservation will be applied if cancellation takes place 30-21 days before scheduled arrival ★A 75% charge of the total reservation will be applied to cancellations that take place 21-7 days before scheduled arrival ★Reservations cancelled 0-7 days before the scheduled date of arrival will be charged in full as well as early departures ★No Shows will be charged with 100% of the reservation ★Different cancellation policies will apply for the Holiday Season. Please contact our reservations department. Methods of Payment What methods of payment are accepted, Credit Cards? US Dollars? Other Currencies? Traveler’s Checks? ✓We accept all major credit cards such as Visa, MasterCard, American Express, Diners Club and Discover, as payment for rooms, restaurant services, adventure expeditions, spa treatments and any other service you hire in our hotel. We will also accept US Dollars, Travelers Checks and Euros. You can exchange your foreign currency for colones at our front-desk. Check-in and Check-out What are your Check-in and Check-out hours ✓Our standard Check-in is 3:00 pm (15:00) and Check-out is 11:00 am. If requested in advance and subject to availability, we offer early check-in or late check-out. Please contact our reservations department. Pets Can I bring my pet to Borinquen? ✓We are sorry, but due to the fact that Borinquen Mountain Resort is actually inside the grounds of a working farm, we have been advised not to allow pets. Smoking Rooms Do you offer smoking and non-smoking rooms? ✓Borinquen is a place where you can breath fresh mountain air. We as well as most of our guests are concerned for the environment and the health and well-being of others, therefore, all of our rooms and main buildings (Lobby, Restaurants and Spa) are non smoking. There are designated outdoor smoking areas around, we also welcome you to step out and have a smoke in your rooms' deck or balcony. Borinquen employs a Non-Smoking contract with all guests at check-in, there is a $200 non compliance-room recovery charge for smoking in the rooms. Medical Services and Emergencies Have you prepared emergency plans in case of emergencies? ✓We certainly have. We have prepared evacuation and response plans in case of natural disasters, fires, epidemics or other emergencies. Additionally, we have fire extinguishers and First Aid Kits throughout the premises. ✓If you or your companions have a known medical condition that you would like us to prepare for, please let us know in advance and we will do our best to adapt to your needs. Are there nearby medical centers? ✓In Liberia there is a fully-staffed government Hospital with 4 ambulances as well as various private clinics. ✓We have established protocols for the care and transportation of sick or injured persons to the local hospital and the private clinics in the area. Do you have back-up power supply and own water? ✓Yes we do have an emergency power supply system and are fortunate to have natural mountain spring water available throughout the hotel.
If you have a question about your Adventure Vacation at Borinquen or any other topic, do not hesitate to Adventure Vacations at Borinquen Mountain Resort & Spa
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